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Patients Safety Culture as perceived by Medical Staff in the De La Salle University Medical Center.


Miguel E. Barbosa,
Paolo Roman Hernandez

Related Institution

Department of Emergency Medicine - De La Salle Health Sciences Institute - De La Salle University Medical Center


Introduction: Potentially unsafe and poor quality is often seen in the health care setting. The quality and safety of patient care in recent studies is said to be understudied. Therefore, a survey on the hospital staff's perception about patient safety culture in the emergency room was done to highlight the need to improve the patient safety culture among health care providers. Objectives: To assess the culture of patient safety among hospital staff of the Emergency Department of De La Salle University Medical center using the Hospital Survey on Patient Safety Culture  eveloped by the AHRQ. Methods:This study employed a descriptive cross-sectional type of survey for about a month at the De La Salle University Medical Center-Emergency Department. The Agency for Healthcare Research and Quality's (AHRQ) hospital survey on patient safety culture was a pre-validated survey tool by the US AHRQ in 2004 that was used in this study for the assessment of patient safety culture The questionnaires were distributed, completed by the participants, and collected afterwards.  Respondents are given time to finish the questionnaire according to their time availability to ensure that adequate patient care during busy periods is not sacrificed. Results: 47 respondents from the De La Salle University Medical Center were surveyed with an average age of 27.03 years old. In this 8-part survey, the summary of composite scores for each dimension of safety culture shows average scores that seems to indicate that perceptions and practices regarding patient safety were tallied, with scores of 5 being the highest, and 1 being the lowest. (Communication openness: 3.38), (Feedback and communication about errors: 4.03), (Hospital management support for patient safety: 3.7), (Non-punitive response to error: 3.31), (Organizational learning/ continuous improvement: 4.11), (Staffing: 3.34), (Supervisor/manager expectations: 3.55), (Teamwork across and within units: 3.39). The results reflect that safety culture in this institution is at the very least average, and at the most very good. Conclusion:With an average score of 3.95 on the patient safety grade, it seems that the staff members rotating at the emergency department of the De La Salle University Medical Center have a positive perception of patient safety. A large (hospital-wide) comparative study is recommended.

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DLSU Cavite (6346) 481 8000 local 1367 / Manila (632) 988-3100 local 1367 Fulltext (Download)

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